PRIVACY NOTICE
1. SCOPE
Trust is at the heart of our business and we take your privacy seriously.
This privacy notice (“Policy”) applies to the use of your Information by Nineteen Group Limited (Data Controller) with company number 07664714 and all businesses that operate within (Group Companies); Broden Media Limited, Drives And Controls Event Limited, Fullacko Holdings Ltd, Hennik Group Limited, Hennik Research Limited, Lyrical Communications Limited, Nineteen Group Limited, Oliver Kinross Build Limited, Oliver Kinross Limited, Prime ESS Limited, Prime M&E Week Event Limited, Prime Retail Technology Event Limited, Prime Security Event Limited, SASIG Events Limited, Security Exhibitions Limited. Each company registered in England and Wales with its registered address at Central House, 1 Alwyne Road, Wimbledon, London, SW19 7AB (“Nineteen Group”, “we” “us” or “our”).
We use your Information in accordance with this Policy, in respect of each of our business activities including events, websites, applications and supplementary or related services (each a “Service”).
In this Policy. “Data Controller” means the entity which determines the purposes and means of processing information.
2. YOUR INFORMATION
2.1. How we collect it:
(a) We collect your Information when you:
(i) Contact us;
(ii) Visit our websites or other applications;
(iii) Register to attend an Event;
(ii) Apply for a stand;
(iii) Attend an Event;
(iv) Download content from our website;
(v) Register for a newsletter;
(vi) Subscribe to a publication;
(vii) Subscribe to an "on demand" service
(ix) Register as a member/join our community
(b) We automatically collect your Information (for example as set out at Section 2.2(f) (“What we collect”)) when you use our websites and/or applications, including through the use of cookies. Please see our Cookies Policy for more details.
(c) We may collect your Information in accordance with this Policy from publicly available sources and selected third party data prospecting platforms such as analytical, technical and aggregator service providers, who gather their data from multiple data sources, proprietary algorithms, and data networks of contributors.
2.2. What we collect:
(a) Contact details, such as your name, email address, postal address, social media handle and phone number;
(b) Your job title and organisation;
(c) Account login credentials;
(d) Other account or Event registration and profile information, such as educational, employment and professional background, dietary and accessibility requirements;
(e) Payment information;
(f) Comments, feedback and other information you provide to us including when you engage with our customer support team;
(g) Interests and communication preferences;
(h) Information about how you and your device(s) interact with our service(s), including technical identifiers, usage data, and location analytics.
2.3. How we use it:
Depending on which Service you use, your relationship with us and how you interact with us, we use your Information as set out in the table below, that also sets out the legal basis for using your Information. Where we use your Information for a legitimate interest, we balance this interest against your privacy rights to ensure it does not override or materially impact on your privacy rights.
Type of Use
Legal Basis
1. Perform the Services requested by you;
(a) To perform a contract with you;
2. Manage your access to and use of the Services;
(a) To perform a contract with you;
(b) For our legitimate interest in monitoring your use of and improving the Services;
(c) To comply with our legal obligations;
3. Deliver customer care, technical support and security;
(a) To perform a contract with you;
(b) To comply with our legal obligations ;
(c) For our legitimate interest in improving, customising and enhancing our Services;
4. Provide you with updates, operational announcements and other news in relation to the Services;
(a) To perform a contract with you;
(b) For our legitimate interest in developing our relationship with you and proving enhanced services to you;
5. Deliver targeted advertisements, promotional communications, notices and other information related to services provided by us, our affiliates and third parties, such as exhibitors, sponsors and media partners (subject to Section 2.4 (Direct Marketing);
(a) For our and certain third parties’ legitimate interests in providing additional or new services to you;
6. Call monitoring for training and quality monitoring purposes, including the recording of sales and/ or marketing calls made to you.
(a) To perform a contract with you;
(b) For our legitimate interest in monitoring and improving our relationship with you;
7. Invite you to take part in user testing and surveys, competitions and promotions;
(a) For our legitimate interest in in improving, customising and enhancing our Services;
(b) For our legitimate interest in developing our relationship with you and providing enhanced services to you;
8. Identify usage trends and develop data analysis, including for research, audit, reporting and other business purposes;
(a) For our legitimate interest in improving, customising and enhancing our Services;
9. Disclose data to selected third parties in accordance with this Policy;
(a) To perform a contract with you;
(b) For our legitimate interest in offering or delivering ancillary or complimentary services to you;
(c) To comply with our legal obligations;
(d) In certain circumstances, where you have provided consent;
10. Send you notices and requests in relation to the Services, for example to collect payment.
(a) To perform a contract with you;
(b) For our legitimate interest in resolving disputes and enforcing our agreements.
2.4. Direct Marketing
We will only contact you with direct marketing communications (“Direct Marketing”) where we are lawfully permitted to, or have a lawful basis to do so because you have engaged with us by requesting information or using our Services, unless you have opted out of receiving Direct Marketing. You may opt out from receiving our Direct Marketing at any time by using the “unsubscribe” or “manage your preferences” link included within each communication, or in the case of telephone marketing by notifying us on the call.
In particular you can choose to no longer receive marketing emails from us by contacting us or clicking the unsubscribe from all in the marketing email. Please note that it may take us a few days to update our records to reflect your request. If you ask us to remove you from our marketing list, we shall keep a record of your name and email address to ensure that we do not send to you marketing information in the future.
3. Third Parties
3.1. Service Providers
We use a variety of third party service providers to enable us to operate our business. They process your Information on our behalf where necessary in relation to:
(a) The facilitation of services you have requested from us;
(b) Data storage and hosting;
(c) IT Security;
(d) Workplace productivity and e-mail;
(e) Customer relationship management;
(f) Marketing automation, solutions and analytics;
(g) Communications services;
(h) Project management and Event planning systems;
(i) Event sponsorship for purpose of improving delegate experience;
(j) Event experience services, including analytics;
(k) Website and application development and hosting;
(l) Accounts receivable, accounts payable and credit control; and
(m) Professional advice (e.g supplied by accountants, tax specialists, financial advisors, lawyers and other specialists).
3.2. Other Third Parties
We may share your information for our legitimate interests with
(a) Our Group Companies: to better develop, modify, enhance or improve our services, communications for the benefits of our customers and/or to recommend related products that may be of interest.
(b) Purchasers or sellers of a business or asset: in the context of a sale, merger or acquisition, to facilitate such a transaction and/or enable your interaction with the Event despite any change in ownership.
(c) Business partners: we work with businesses to provide goods and services that are complimentary to our own. We only share information with them where (i) you have requested services from us that they provide or (ii) you explicitly consent.
(d) Google Inc.: as part of the Google Analytics service, information is shared with Google on an aggregated and anonymised basis. For more information please see the partners page of Google’s privacy policy located here: https://policies.google.com/privacy/partners?hl=en-GB&gl=uk.
(e) Event attendees, exhibitors, partners and/or other participants where you have specifically requested a networking service from us in relation to an Event including the sharing your Information with these third parties.
(f) Event sponsors when you register for, or attend a session or other part of our Event(s) that is sponsored by them.
(g) Event exhibitors when you visit that exhibitor’s stand and permit your visitor badge to be scanned at their stand.
(h) Event service suppliers, such as suppliers of the following services: show guide production, creative design for stand graphics, furniture hire, registration/badges and accommodation.
3.3. Third Party Websites
If you choose to visit a third party website in relation to our services, please be aware that your Information will be used in accordance with the privacy policy of that third party as published on their website, over which we have no control.
4. Data Retention
We retain your Information for no longer than necessary in respect of the purpose(s) for which it was collected. Our data retention procedures take into account the extent to which retention of your information is required to best provide you with and develop our products and services, manage your relationship with us, meet our statutory, contractual, legal, accounting and audit obligations. If we have anonymised your Information, we may continue to use this information indefinitely.
How long we keep your data for
We only keep your personal data for as long as is necessary to fulfil the purpose we collected it for. This includes keeping it for legal, accounting or reporting requirements.
- Enquiry data is deleted after dealing with the enquiry
- Contractual data is kept for 6 years after the end of the contractual relationship for tax and legal purposes
- Business development data is kept for two years after the development activity but may be kept for longer in an anonymised format to provide historical insight into business operations
- Direct marketing data is kept until you unsubscribe from our marketing lists
- If you have not unsubscribed from our marketing lists and are not engaged with any of our content, we reserve the right to remove you from our marketing lists after 7 years
- At this point your personal data will be anonymized within our database, and you will only be contacted again should you re-subscribe to our marketing list and/or register for any of our in-person or online events
- Recruitment data is kept for one year for unsuccessful applicants
- In some circumstances you can ask us to delete your data: see below section 7. Your Rights.
5. Transferring your Information outside the UK
The information you provide to us may be transferred to countries outside the UK, including for example if our affiliates, services or servers or those of our service providers are from time to time located in a country outside of the UK. If we transfer your information outside of the UK, we will take appropriate security and other measures with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy and as required by law. These measures may include entering into contracts that require the protection of your Information and/or specific contractual terms approved by the UK Government.
6. Data Security
We employ appropriate technical and organisational security measures to protect your Information, including from accidental loss, unauthorised use or disclosure.
These security measures include:
(a) Limiting access to your Information to those who have a genuine business need to access it,
who do so in an authorised manner and subject to a duty of confidentiality.
(b) Maintain the integrity and availability of our technology systems;
(c) Ensuring adequate data and disaster recovery processes; and
(d) Monitoring the effectiveness of our security measures.
We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
7. Your Rights
Where we process your personal data, you can:
- Access and obtain a copy of your data on request
- Require us to change incorrect or incomplete data
- Require us to delete, or stop processing your data, for example where the data is no longer necessary for the purposes of processing
- Request us to restrict processing of your personal data
- Request the transfer of your personal data to another party and
- Object to the processing of your data where the company is relying on its legitimate interests as the legal ground for processing
- Withdraw your consent
You can help us keep your personal data accurate and up to date by keeping us informed if your personal information changes.
If you would like to exercise any of these rights, please contact us at data@nineteengroup.com.
You will not have to pay a fee to access your personal data or to exercise any of the other rights under data protection laws. However, we may charge a reasonable fee if your request for access is excessive, unfounded or you request additional copies. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to confirm your identity before we can ensure your right to access the information (or to exercise any of your other rights). This is to ensure that personal information is not disclosed to any person who has no right to receive it.
In addition to your ability to prevent Direct Marketing in accordance with section 2.4 (“Direct Marketing”), you can exercise your rights by writing to us at Nineteen Group Limited, Central House, 1c Alwyn Road, Wimbledon, SW19 7AB, United Kingdom or sending an email to the Data Protection Officer at data@nineteengroup.com.
For more details on how to object to our use of information collected from cookies and similar technologies, please see our Cookies Policy.
8. Sensitive Information
If necessary to enable you to fully benefit from and participate in our Services we will process your dietary restrictions or preferences, or physical requirements, only with your explicit consent.
We do not otherwise knowingly or intentionally collect Sensitive Information and we request that you do not submit Sensitive Information to us. If you inadvertently or intentionally submit Sensitive Information to us, you will be considered to have explicitly consented to us processing it for the purpose of its deletion.
In this Section 8, “Sensitive Information” is information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information for the purpose of uniquely identifying an individual, information concerning health or information concerning a natural person’s sex life or sexual orientation.
9. Minors
We do not knowingly contact or collect Information from persons under the age of 16 (“minors”).
If we become aware that a minor has provided us with Information, we will take steps to delete such information.
10. Complaints and Questions
If you wish to raise a complaint or question about how we use your Information, please contact the Data Protection Officer at data@nineteengroup.com. If you are unsatisfied, you may also contact a data protection supervisory authority, for example he UK Information Commissioner’s Office.
11. Changes to this Policy
We will occasionally update this Policy by posting a revised version on our website(s). We encourage you to periodically review our website(s) and this Policy to be informed of how we use your information.
This Policy was last updated on 30th September 2024