The Vehicle and Operator Services Agency aims to improve to the way commercial vehicle tests are booked at its testing stations, giving a better service to the industry.  It wants bookings made online or by phone, rather than the mix of fax, email, phone or over the counter bookings at test stations.  It also wants payment by debit or credit cards or through a prefunded account.  The new system would mean that customers could check available dates at any Vosa test station get immediate confirmation and make secure payments.  The plan won't change the booking system for tests at Authorised Test Facilities and Designated Premises.  The consultation is open until Wednesday 9 March and is available at www.vosa.gov.uk/consultationpapers
More from Luke Bigwood on +44 (0)1 179 543 208 or luke.bigwood@vosa.gov.uk